Can you disable the physical hookswitch?

[LT16]

Do you know if you can disable the physical hookswitch on a VVX Media Series phone via the config or some other method? 

Perfect world I'd like it so that they can answer the call by lifting the receiver but the call will not hang up when they put it down, they would have to push the 'End Call' Button. 

The hookswitch doesn't seem to have a known key id per https://documents.polycom.com/bundle/ucs-ag-5-8-1/page/r-ucs-ag-vvx-600-and-601-business-media-phone...

Using VVX 601 OpenSIP 5.8.1

Broadsoft via Telstra TIPT

[SteffenBaierUK]

Hello @LT16 ,

Welcome to the Poly Community.

I suggest you experiment with the Key Observer Log level Event 2 as pressing the Hook Switch triggers a key 256 on a VVX 410 as an example:

0916081510|key  |2|00|Time=136387.780 KeyPress=256 (Null)
0916081510|key  |2|00|Time=136387.780 HookDown

And lifting it a key 255

0916081515|key  |2|00|Time=136392.580 KeyRelease=255 (Line213)
0916081515|key  |2|00|Time=136392.580 HookUp

Edit: Please follow this FAQ for further questions:

Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[LT16]

Hi Steffen, 

Thanks for the quick response. That would help me capture the keyid but how would I disable keypress 256? 

I thought it might have something to do with https://documents.polycom.com/bundle/ucs-ag-5-8-1/page/r-ucs-ag-phone-keypad-parameters.html but I that page in the manual is a little confusing as it refers to x and y but there is no y. Thats even if this is the correct function to disable it at all. 

Am I heading down the right path? 

[SteffenBaierUK · Accepted solution]

Hello @LT16 ,

The shared FAQ should help you with this but I just tested this and it is not a supported scenario and my "idea" does not work.

This would be a feature request via a Poly reseller providing a business plan for lost revenue.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[LT16]

Many thanks!