Hello ehxa2,
as mentioned below you may have configured multiple options via different access methods so my suggestion is to Format the File System and ensure the Phone is not loading any configuration files if you have setup your own Provisioning Server.
Any further support would need to be via your reseller or via Polycom Support (charges may occur) if the provided detailed steps in my previous post will not get you any further.
Best regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
