Hello ehxa2,
the issue in your case is most likely caused by the combination of changes made to the Phone via the GUI and the Web Interface.
Changes made via the guide take precedence over changes made to the Web Interface.
You have so far not yet responded what Software Version you are using and what method of provisioning of the Phone you have used.
We also now have a public boot server, if you wish to use it instead to upgrade your phone(s). Instructions are listed on the main page:http://voipt2.polycom.com
In your case I recommend to do the following in order to upgrade the Unit to the latest available UCS 3.3.1 rev F Build and BootROM 4.3.0:
- Press the Menu Key on the Phone
- Select Settings
- Select Advanced
- Password should be 456
- Select Admin Settings
- Select reset to Defaults
- Select Format File System (Attention: this will remove all settings/changes made to the Phone and delete the SIP/UCS Software)
Once the Phone reboots press Setup whilst the countdown is being shown
- Password should be 456
- Select DHCP Menu
- Set the Boot Server to static
- Exit
- Select the Server Menu
- Change the Server Type HTTP
- Change the Server Address to http://voipt2.polycom.com/331f/
- Change the Server User to PlcmSpIp
- Change the Server Password to PlcmSpIp
- Exit
The Phone will now attempt to Provision itself from the public Polycom Server.
If the above fails due Firewall restrictions please liaise with your local IT Administrator Team and/or follow => this <= guide on how to setup a standalone FTP provisioning server.
Once the Phone has booted and upgraded please change settings via the Admin Menu on the Phone (Password 456) or the Web interface (Username Polycom, Password 456)
On the Phone:
· Menu
· (3) Settings
· (2) Advanced
· Password 456
· (1) Admin Settings
· (2) Line Configuration
· Scroll down to select Line 1
Usually for a SIP Switch you add within the Lines Menu the following values:
Address = the Extension/DDI/Username usually assigned to the Phone
Auth User ID = the Extension/DDI/Username usually assigned to the Phone
Auth Password = the DDI Password usually assigned to the Phone
Label = can be used to show the Phones DDI or Name when idle
Within the Server 1 Settings Submenu add the IP address of the SIP Switch in the Address Field
No other entries are usually needed.
The Phone may reboot after changing Values.
For further support please contact your Polycom Reseller.
Best regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
