Can't edit Send/Receive/Subscribe/Label in web interface of VVX 411, latest firmware

Polycom Employee & Community Manager

Re: Can't edit Send/Receive/Subscribe/Label in web interface of VVX 411, firmware

Hello @KevinK ,


We are all just volunteers here. If you need support you need to work this with our support organization. If the phone is still in warranty you can open a ticket with us directly.


Outside of warranty, we need to check who sold the phone and you can then raise a PPI aka Pay Per Incident ticket via them. This is all outlined within the FAQ.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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