Can't edit Send/Receive/Subscribe/Label in web interface of VVX 411, latest firmware

SOLVED
SteffenBaierUK
Polycom Employee & Community Manager

Re: Can't edit Send/Receive/Subscribe/Label in web interface of VVX 411, firmware 6.4.0.11527

Hello @KevinK ,

 

We are all just volunteers here. If you need support you need to work this with our support organization. If the phone is still in warranty you can open a ticket with us directly.

 

Outside of warranty, we need to check who sold the phone and you can then raise a PPI aka Pay Per Incident ticket via them. This is all outlined within the FAQ.


Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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