Can't administer VVX 201 locally or remotely. Account is locked.

[neveunc]

I have a VVX201 with 5.5.0.20556 which I'm locked out of. When I try to log in through web interface, I get a "Account is locked. Try again after sometime" message.

Here's what I've tried:

• Reset phone using procedure which also resets admin password to 456. (I could get in at local interface but still got locked message)
• Set up IPV4 info so I could get to phone's web interface (Still got locked message)
• Changed admin password from default (Still got locked message)
• Now when I log in with the new admin password, I only have options to change user password and reboot.
• Left phone unplugged for 8 hours. No change.

Any suggestions?

Mac address is: 64:16:7F:80:D6:2D

[SteffenBaierUK]

Hello @neveunc,

welcome to the Polycom Community.

Someone must have changed the password from the default 456 to something else. If you factory reset the unit and it still won't let you in then some sort of provisioning is going on in the background.

As this unit shows a shipped date from 04/03/2016 I assume this is not a day one issue.

Please provide more details how this unit is setup / provisioned.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[neveunc]

I'm just starting to setup our new IP phone system.

This phone is new to me, and was "factory reset" before I purchased it from a major online vendor. At some point, it had the wrong admin password entered, hence the lock out and the need to reset the password to default.

I've got a provisioing server (FTP), but this phone isn't yet configured to find the provisioning server.

Once  I can get into it, I plan on upgrading it to the latest UC software.

[neveunc · Accepted solution]

I just did another full reset, so admin password is back to 456. The phone has IPv4 but no provisioning server setup. I can get into phone's admin menu locally, but I still get Account is locked message in web browser. I tried a "private browser" and it worked. I changed the admin password through the web interface, and it looks like everything is working fine.