Can not modify the line1 account of ip450 by web interface

SOLVED
darrenhuang
Occasional Visitor

Can not modify the line1 account of ip450 by web interface

My ip450 has been updated to UCS 3.3.5 from 3.2.5, but now I can not modify the line1 address and anthentication user id by web interface. When I change the address and anthentication user id and then click the submit button, the browser jumps to http://phoneip/respWait.htm, and displays

"Configuration Updated.
Applying changes."

but the new configration does not work at all, and the phone does not reboot.

Could you please tell me how to config it to make the web interface work? Thanks.

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Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Can not modify the line1 account of ip450 by web interface

Hello darrenhuang,

welcome to the Polycom Community.

The Phone does no longer need to reboot if the SIP Credentials are changed.

 

I would suggest you check your provisioning server for the existence of the <mac>-phone.cfg or <mac>-web.cfg file.

 

These will be uploaded by the phone to store the configuration changes made via the Gui or the Web Interface.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Can not modify the line1 account of ip450 by web interface

Hello darrenhuang,

welcome to the Polycom Community.

The Phone does no longer need to reboot if the SIP Credentials are changed.

 

I would suggest you check your provisioning server for the existence of the <mac>-phone.cfg or <mac>-web.cfg file.

 

These will be uploaded by the phone to store the configuration changes made via the Gui or the Web Interface.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
darrenhuang
Occasional Visitor

Re: Can not modify the line1 account of ip450 by web interface

Steffen Baier,

Thanks for your reply.

I checked the <mac>-web.cfg file in provisioning server, and found that the changes I made by web interface were not written to this file. The old settings are made before the upgrade, I think maybe the upgrade cause the chaos. I clear the local override file and the web override file via the GUI, after phone rebooting, all the old settings disappear. Now  I can make settings via the web interface. Thank you again for your help.

Message 3 of 3