Hello cy,
welcome to the Polycom Community.
The SPIP50 is an older endpoint that may be running an older Software.
Due me not knowing your current software level I suggest to check the latest (at present SIP 3.1.8) release notes => here <= in order for you to check for any fixes that may have been added.
A good start is always to ensure the phone is running the latest Software so I suggest you check the VoIP FAQ section as many of post's within there may be of interest to you.
If all fails after ensuring the above please contact Polycom support => here <= but you will be charged PPI as the unit is most likely out of warranty.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
