Call waiting problem - display won't show incoming Caller ID details in all situations

SOLVED
MichaelToronto
Visitor

Call waiting problem - display won't show incoming Caller ID details in all situations

I run a SoundPoint IP 450.   No provisioning server, I receive service from voip.ms in Canada.  

 

My phone is 

Bootblock: 2.8.1  (12450_001)

BootROM: 4.2.0.0310

 

SIP version 3.3.4.0085

 

I have two SIP lines registered on the one phone.  Here is the problem:

 

When I am on Line 1 and a second call arrives on Line 1, I can see the Caller ID details (name and number) for the incoming call.

 

When I am on LIne 1 and a second call arrives on Line 2, I can not see the Caller ID details (name and number) for the incoming call.  The green light flashes next to the button and the icon moves but the name and telephone number of the caller do not display.

 

The same is true for Line 2, I can not see the incoming Caller ID details for a second call arrving for Line 1

 

I have tried multple variations but I can not get this to work.  I need to be able to see who is calling when I am already on the phone.

 

I have attached screen shots for Line 1,2 and 3 configuration.

 

Thanks so much for your help -  Michael

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Call waiting problem - display won't show incoming Caller ID details in all situations

Hello MichaelToronto,

welcome to the Polycom Community.

Simply pressing the line key for a longer duration (+2 seconds) will display the caller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Call waiting problem - display won't show incoming Caller ID details in all situations

Hello MichaelToronto,

welcome to the Polycom Community.

Simply pressing the line key for a longer duration (+2 seconds) will display the caller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
MichaelToronto
Visitor

Re: Call waiting problem - display won't show incoming Caller ID details in all situations

THANK YOU Steffen !!

 

Such a simple solution - and it works!!  Fantastic.

 

Very best regards -  Michael  (Toronto, Canada)

 

 

Message 3 of 3