Call pickup on the VVX410

Occasional Visitor

Call pickup on the VVX410

We are using 8x8 for our cloud PABX with theVVX410 phones.


When a call comes in, we pick up the phone to answer and it continues to ring.  We have to dock the handset again and lift it before the call can be answered.







Message 1 of 3
Polycom Employee & Community Manager

Re: Call pickup on the VVX410

Hello FinzsoftNZ,

welcome to the Polycom Community.

This is not the Software Version.

The Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Visitor

Re: Call pickup on the VVX410





Message 3 of 3