We have an Administrative Assistant who needs to answer calls that come in to her boss' phone. I have the service provider (RingCentral.com) configured to have calls to her boss' phone ring on his phone and her phone simultaneously. What she needs to know is if the call is for her boss as opposed to a call coming in for her. How can I configure her phone to display something like "Call for Steve" on the phone's display?
Below is the phone info if that helps.
--------------- Phone Information Phone Model VVX 300 Part Number 3111-46135-002 Rev:A MAC Address 00:04:F2:C4:E1:A8 IP Mode IPv4 UC Software Version 18.104.22.16809 Updater Version 22.214.171.12492 ---------------
welcome to the Polycom Community. Traditionally this is not how to use such scenario as for the phone its just another call coming in but there is no real differentiation between a direct call or a forwarded call.
I suggest you work with your service provider to setup a BLF / Busy Lamp Field instead.
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---------------- The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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