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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-29-2013 05:47 AM

HP Recommended

Hi,

 

We are using CX600 phones with Lync/Outlook 2010. All is working well, but we would like to change the search method on the phones. When you start typing a person's name on the phone, it only shows results based on the first name, and not on all fields (let's say "wildcard search")

 

Example:

Contact name is: John Smith.

When I type "5646" (JOHN) is shows John Smith as result, which is nice.

However, if I type "76484" (SMITH), is doesn't show any results!

 

Even worse:

Contact name is Mr. John Smith (where Mr. is the contact's Title in Outlook)

When I type "5646" (JOHN) is shows no results! I have to type "75" (MR) in order to show Mr. John Smith.

 

We want to be able to search all fields.

Please, can you tell us how to change the search method on the CX600.

Thank you.

2 REPLIES 2

‎03-29-2013 06:00 AM

HP Recommended

Hello MpDay,

welcome to the Polycom Community.

The Software on the CX Range of phones is provided by our Partner Microsoft. I would suggest to attempt and try to get an answer to these kind of questions in a Microsoft LYNC orientated community.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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‎03-29-2013 06:28 AM

HP Recommended

Thank you.

Please follow this link for the same questions on the Microsoft TechNet forums:

 

http://social.technet.microsoft.com/Forums/en-US/ocsclients/thread/772e9f44-6663-4d4a-9f44-e88c879da...

 

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