CX5500 boot slowness


CX5500 boot slowness

CX5500 with 1.1.2 through 1.1.6 (the slowness is across all versions tested).  Out of the box config with just a few settings the unit boots in around 90 seconds.  When I take the same config and switch over to use https for the provisioning server (adding 4 settings), the CX boot takes sometimes over 20 minutes with cycling black and red screens multiple times.  It is the oddest thing.  What logs can I turn on to troublshoot to see what might be the problem?

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Polycom Employee & Community Manager

Re: CX5500 boot slowness

Hello RonR,

welcome back to the Polycom Community.

I can only urge you to raise this with your Polycom reseller so our support team can analyze the logs.


If you fail to identify your reseller please provide me with a serial number of one of the affected units.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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