CX500 Handset Issues

Anonymous · ‎03-28-2013

I have 5 CX500 phones, 3 of which the handsets all quit working yesterday.

In an attempt to hopefully correct this problem I updated all of the phones to the newest Lync CU 4.0.7577.4372

After updating all 5 phones nothing has changed. The ones that did not work still do not work.

I can get a dial tone on the speaker and call out but picking up the handset does nothing.

Also if while ringing I lift the handset and hit the speaker button I hear ringing for about 1 second on the handset then it hangs up.

Here's to hoping someone has solved this problem before me.

Thank you.

SteffenBaierUK · ‎03-28-2013

Hello tstellman,

welcome to the Polycom Community.

Please verify the Phones Hardware revision and contact your Polycom reseller for an RMA.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎04-16-2015

Hi, we have same problems with 70% of our CX500 phones. Did you find problem? It looks like hardware problem with optical switch detecting that handset is picked up.... :(((

SteffenBaierUK · ‎04-16-2015

Hello Etec,

welcome to the Polycom Community.

You will need to contact your Polycom reseller and they can work with us on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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