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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-03-2013 01:27 AM

HP Recommended

Hi,

 

I have a client who has CX100 Speaker Phone and when he connects it to the computer Windows XP SP3 cannot seem to recognize the device. It just shows as an unknown device in the device list.

 

User has MS Lync 2010 4.0.7577.4356 32-bit and as far as I know the drivers for the speaker phone should come with Lync?

 

What could cause the device not to be recognized? User has tried different usb-ports and all other Polycom Speaker phones have always worked plug and play. Faulty device?

2 REPLIES 2

‎04-03-2013 02:20 AM

HP Recommended

Hello Jukos,

welcome to the Polycom Community.

Has this unit been tested in another PC or has a working unit been test in this PC?

 

If yes to the above please liaise with your Polycom reseller for an RMA.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-03-2013 03:58 AM

HP Recommended

Hi Steffen,

 

thanks for the quick reply.

 

The device has been tried in a few other workstations both Win XP and Win 7. In all of the cases when the device is connected it tries to search for the drivers but is unable to find any.

 

I will suggest the user to contact the reseller.

 

Thank you.

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