CCX600 Wizard - Generic Profile

[SamFiller]

We are building out the provisioning template for the CCX600 for "open SIPs"

hone Model 	CCX 600
Part Number 	3111-49770-001 Rev:A
UC Software Version 	6.2.11.0280
Updater Signature 	Release 

We have the following set -

device.set="1"
device.baseProfile.set="1"
device.baseProfile="Generic"
device.eulaAccepted.set="1"
device.eulaAccepted="1"
prov.eula.accepted="1"

 It does not ask for eula -

But it still asks to confirm timezone, and as well to confirm Generic, and maybe one other question....

Docs..  doesnt appear to have any details on disabling and presetting the values of the wizard.

The lync docs as well do not ..

Any help would be appreciated.

[MichaelLevesque]

How are you provisioning? Resource manager? Cloud? third-party app?

[SteffenBaierUK]

Hello @SamFiller ,

Welcome back to the Poly Community.

Only a quick play with 6.2.21 but here is what I use:

   <DEVICE_SETTINGS 
	device.set="1" 
	device.auth.localAdminPassword.set="1" 
	device.auth.localAdminPassword="789" 
	device.eulaAccepted.set="1" 
	device.eulaAccepted="1" 
	device.baseProfile="Generic" 
	device.baseProfile.set="1"
	tcpIpApp.sntp.olsonTimezoneID="America/Los_Angeles" 
	lcl.ml.lang="English_United_States"
/>

You obviously need to adjust the password, time zone and language to match where you are based.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[SamFiller]

Unfortunately, that did not work.

Any other leads?

or docs?

[SteffenBaierUK]

Hello @SamFiller ,

From my point of view, the next step is a support ticket.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

Or you can wait for other community volunteers to reply.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[SamFiller]

I will open a support ticket.

[SteffenBaierUK]

Hello @SamFiller 

please share the Poly ticket reference once provided by the reseller.

Best regards

Steffen Baier

[SamFiller]

@steffen

It is 1-18090181231

(unfortunately since this is a NFR phone  (beta tester) they are giving me trouble...)

[SteffenBaierUK]

Hi @SamFiller 

I try and alert the relevant team.

Best regards

Steffen Baier

[SamFiller]

Thank you!