Hello @MarkHagler ,
Welcome to the Poly Community.
Please see a suggestion below for a CCX or Trio phone to disable the End User License Agreement, the Time zone and the language and in addition, to ensure the phone polls from a provisioning server at a set time, enables the REST API, sets a password and has the Web Interface set to HTTPs only:
<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<!-- Change to openSIP -->
<!-- Change Admin Password to 789 -->
<!-- Accept the End User License Agreement -->
<device device.set="1"
device.baseProfile.set="1"
device.baseProfile="Generic"
device.auth.localAdminPassword.set="1"
device.auth.localAdminPassword="789"
device.eulaAccepted.set="1"
device.eulaAccepted="1"
prov.eula.accepted="1"/>
<!-- Polling for new configuration daily between 01:00 and 05:00 with a postpone option -->
<!-- Enable device on a reboot to check provisioning server -->
<polling prov.polling.enabled="1"
prov.polling.mode="random"
prov.polling.period="86400"
prov.polling.time="01:00"
prov.polling.timeRandomEnd="05:00"
prov.userControl.enabled="1"
prov.userControl.postponeTime="00:15"
prov.startupCheck.enabled="1"/>
<!-- Set UK timezone -->
<!-- See https://documents.polycom.com/bundle/trio-ag-5-9-0-AA/page/r2732735.html for more countries -->
<tcpIpApp tcpIpApp.sntp.olsonTimezoneID="Europe/London" />
<!-- Enable REST API -->
<!-- https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-REST-API/td-p/98914 -->
<apps apps.restapi.enabled="1" />
<!-- Enable Web Interface for HTTPS -->
<httpd httpd.cfg.enabled="1"
httpd.cfg.secureTunnelRequired="1"
httpd.enabled="1" />
<!-- Enable English United Kindom for PhoneUI -->
<!-- Arabic_AE-->
<!-- Chinese_China-->
<!-- Chinese_Taiwan-->
<!-- Czech_Czechia-->
<!-- Danish_Denmark-->
<!-- DTGerman_Germany-->
<!-- Dutch_Netherlands-->
<!-- English_Canada-->
<!-- English_United_Kingdom-->
<!-- English_United_States-->
<!-- French_Canada-->
<!-- French_France-->
<!-- German_Germany-->
<!-- Hungarian_Hungary-->
<!-- Italian_Italy-->
<!-- Japanese_Japan-->
<!-- Korean_Korea-->
<!-- Norwegian_Norway-->
<!-- Polish_Poland-->
<!-- Portuguese_Portugal-->
<!-- Romanian_Romania-->
<!-- Russian_Russia-->
<!-- Slovenian_Slovenia-->
<!-- Spanish_Spain-->
<!-- Swedish_Sweden-->
<lcl lcl.ml.lang="English_United_Kingdom" />
I have attached a collection of files for the different modes but these are dependant on the correct part number / SKU ordered and may only work for a Poly Trio or CCX if running UC Software 7.0.0 or later.
If you have any follow up questions that the other volunteers cannot answer please contact your reseller as they are your tier 1 support.
In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.
End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here
If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
