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HP Recommended

Hi,

 

Hope you can help me figure out why QSetup on my Polycom phone will not enable even after using this parameter:

 

prov.quickSetup.enable="1"

 

I tried searching the KB and the community for previous discussion about QSetup, but can only find topics about how to set it up.

 

Currently, the only way I can enable it is if I go to the phone user interface and enable the 'Quick Setup' option (Settings > Advanced > Administration Settings > Network Configuration > Quick Setup).

 

Below are the required basic info of my phone.

 

Phone Basic Information
Phone Model: VVX 410
Part Number: 3111-46162-001 Rev:A
MAC Address: 00:04:F2:55:F6:E4
IP Mode: IPv4
IP Address: 192.168.1.2
UC Software Version: 5.9.5.0614 (SIP/UC using PDMS)
Updater Version: 5.9.7.32930

Call Platform: Cisco BroadWorks

 

My phone has been working perfectly other than the QSetup cannot be enabled using the parameter: prov.quickSetup.enable.

 

I also have this parameter set:

prov.quickSetup.limitServerDetails="1"

 

The above parameter is working correctly as soon as the QSetup feature is enabled.

 

Thanks.

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @jamimo ,

 

Welcome back to the Poly Community.

Not knowing how you configure your phone it is hard to comment. Using a currently supported software like 5.9.6 and an FTP server with a config file it works in my own quick test.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

0004F255F6E4 shows as sold by SCANSOURCE INC back in 10/12/2014 so the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello @jamimo ,

 

Welcome back to the Poly Community.

Not knowing how you configure your phone it is hard to comment. Using a currently supported software like 5.9.6 and an FTP server with a config file it works in my own quick test.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

0004F255F6E4 shows as sold by SCANSOURCE INC back in 10/12/2014 so the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.