Bug UCS 5.4.0.5841 - Stuck to the welcome message after upgrade

[AlexVL]

Environment:

Polycom VVX300 with firmware 5.4.0.5841 connected to an external Lync server 2013 (BToE).

Problem:

After an upgrade from UCS 5.3 to UCS 5.4 the phone remains blocked to the welcome message (picture attached), I need to push the home button to go to the normal display.

Same problem with 4 others vvx300 and vvx400.

[SteffenBaierUK]

AlexVL

welcome to the Polycom Community.

Are these Phones that where prior signed into LYNC or simply booting up not signed into LYNC after the Upgrade ?

I can verify that this message is displayed for around 45 Seconds for example on a VVX310. After this the phone will prompt for either PIN & Extension or User Credentials.

Are you sure you waited this long for the diagnostic message to disappear?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[AlexVL]

If I reset the phone the welcome message is displayed around 45 seconds for me too, but if I upgrade a phone already configured on Lync, it remains blocked to the welcome message.

I try to wait several minutes (15 min) but nothing changed, I need to push the home button to remove the message.

[SteffenBaierUK]

AlexVL

was the phone signed into LYNC prior to the upgrade?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[adbl]

We had the same issue with 31x VVX600 phones. The phones were signed in to Lync before being upgraded.

[SteffenBaierUK]

Hello all,

• Are these phones signed in via Pin & Extension or Username ?
• Are these signed in via the Web Interface or the Phone Gui?

I could not replicate this in a quick test and most likely we need to get this to our support team via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[AlexVL]

The problem appear only when the phone is signed via BToE.

[SteffenBaierUK]

Hello AlexVL,

I have overlooked the BToE part and have just replicated this as well.

Can you go ahead and raise this via your Polycom reseller as requested earlier so we can open a support case?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[AlexVL]

I already sent an email to my reseller but no response for now.

[AlexVL]

Still no news from my reseller, there are completely incompetent.

Can you tell if a new 5.4.xxx firmware will be released soon? Because this bug is very annoying.

Tanks.