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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Base Profile change back to generic after reboot
Create an account on the HP Community to personalize your profile and ask a question
12-22-2013 02:59 AM
I have changed base profile to lync on ip335 and it asked me to reboot.
The problem is when it boots up base profiles still shows "Generic"
I've tried both web interface and phone menu.
I've read this "http://community.polycom.com/t5/VoIP/lync-profile-change-back-to-generic/td-p/45611" answer but that's for another model.
I've upgraded via "Polycom_UC_Software_4_1_0_Rev_I_release_sig_split" and upgrader.
My updater version is : 4.4.0.0080
Solved! Go to Solution.
Accepted Solutions
12-22-2013 03:47 AM
Hello Cyrus,
welcome to the Polycom Community.
The concept of upgrading is the same as in the other post and you BootROM should then show a 5.x.x Version.
Please be aware of the following when utilizing UCS 4.1.0 or later:
The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.
Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.
Information in regards of License Part Numbers can be found => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
12-22-2013 03:47 AM
Hello Cyrus,
welcome to the Polycom Community.
The concept of upgrading is the same as in the other post and you BootROM should then show a 5.x.x Version.
Please be aware of the following when utilizing UCS 4.1.0 or later:
The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.
Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.
Information in regards of License Part Numbers can be found => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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