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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-22-2016 02:56 AM

HP Recommended

Hello Community!

 

I'm having an issue whereby, we register the phone to a load balancer, this then assigns a sip server from a pool of 4 servers - all of which has presence enabled.

 

If I register to a specifc sip server,  I can receive status updates through presence about other phones on our network on my VVX310 . But, if I point at the load balancer, then I cannot receive updates like - phone ringing, phone busy etc

 

Do you know, why this might happen, only for Polycom phones, and no others (Snom, Yealink, Grandstream etc....)?

 

Many many thanks!

 

Joe

2 REPLIES 2

‎09-22-2016 04:53 AM

HP Recommended

Just to add to this, the line keys monitoring other extensions, are monitoing for a specific amount of time, then it seems like they're timing out. I  think this is to do with DNS settings on the phone, but still haven't worked out how to configure the VVX310 to keep this registration and not poll for a new one, therefore breaking the presence relationship.

 

Any help would be great, even just a hint at where to start looking.

 

Cheers, Joe

Was this reply helpful? Yes No

‎09-22-2016 05:23 AM

HP Recommended

Hello joethejones,

 

  • Settings > Logging > Global Settings > Global Log Level Limit > Set to DEBUG
  • Settings > Logging > Module Log Level Limits > DNS > Set to DEBUG
  • Settings > Logging > Module Log Level Limits > SIP > Set to DEBUG

Ensure your FTP / HTTP Server allows to append the logs and ensure the Upload Append Size Limit (Kbytes) is set to at least a couple of megabytes.

 

Siphon Networks Ltd would be your Tier 1 support contact.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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