BLF hold status not visible on VVX 500

[Harishyadav1465]

Hello,

          Phonetype : polycom vvx500

          version      :  5.5.0.20556

The problem here is..I have two polycom phones, in one phone i have a monitored user and another i have a BLF line for that user. Even though the monitored user put the call on hold , BLF line for that user still showing solid red bar instead of blinking red. 

I tested with yealink phones ,its perfectly showing blinking red..If this feature is lagging in polycom phones let me know.

Thanking you

[Harishyadav1465]

By the way in polycom soundpoint also its not working.

[SteffenBaierUK]

Hello @Harishyadav1465,

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP, Skype for Business, Lync)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

Whilst providing these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition other details allow us to look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

In addition please ensure you are always using the latest currently supported software version.

• For the VVX this would be UC Software 5.8.1
• For SoundPoint or SoundStation IP this would be UC Software 4.0.14

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Harishyadav1465]

         Phonetype                    :  polycom vvx500

         Uc software version     :   5.5.0.20556

The above mentioned functionality is not worked at all in the Uc software versions i have used.

[SteffenBaierUK]

Hello @Harishyadav1465,

as already stated you are using an unsupported software and in addition have not provided any of the required details.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Nov 4, 2011 Question: How can I setup a Busy Lamp Field / BLF with an Digium Asterisk SIP Server?

Resolution: Please check => here <=

You can follow the above FAQ and maybe provide some logs to other community member.

If you need support please open a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Harishyadav1465]

Hello,

Below is the Required info of the Phone (For VVX 500):

       Phone Model                            :     VVX 500

       Part Number                             :     3111-44500-001

       Rev                                             :     A

       MAC Address                            :     00:04:F2:D1:58:25

       IP Mode                                      :    IPv4

       UC Software Version              :     5.8.1.6389

       Updater Version                       :     5.9.6.6357

       Camera Software Version      :     1.0.0

Thank you

Thank you

[SteffenBaierUK · Accepted solution]

Hello @Harishyadav1465,

as you still have not provided the minimum required information I am assuming your call server does not support the way we are doing this at present.

We are looking at supporting the display of BLF hold state in a future software version providing the call control server in use allows the sip.rendering attribute in signaling and you can look into RFC 7463.

As we cannot talk about unreleased software in this community I suggest you work with your Polycom reseller to be brought in touch with a Polycom Sales Engineer.

Please reference ENH-3490 when doing so.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[SteffenBaierUK]

Hello all,

we have released UC Software 5.9.0 and this adds the following

attendant.displayHoldState.enable="1"

In addition a Hold Tone will be played on the monitoring phone. Please check the 5.9.0 Release Notes for details.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Harishyadav1465]

Thanks for the Info ..look foraward to test it