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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-14-2013 02:20 PM

HP Recommended

You will see in the attach files a wire shark of a working phone with 4.1.2 firmware.  In this sip invite snip, the request-uri host part has the ip address of the phone server.  In the failed capture snip, the  request-uri host part has the address sp0 with no mention of the server IP address.  This happens with any firmware 4.1.3 and after.

 

If support wants all the wire sharks and logs, please let me know.

 

I would back rev but the VVX300 phones start with 4.1.3 firmware.  My customers are not happy with the VV300's

 

Thanks,

Andy

2 REPLIES 2

‎11-15-2013 03:20 AM

HP Recommended

Hello Andy,

welcome to the Polycom Community.

You could try UCS 5.0.1 but the correct way forward would be raising a ticket with Polycom support via your Polycom reseller and/or directly with Polycom.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎11-15-2013 08:20 AM

HP Recommended

I tried 5.01 and it did not work.  I submitted the wiresharks and relevant log files to my distributor.  Still waiting on an answer...

 

Andy

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