BLF KEys on Ringing

Occasional Contributor

BLF KEys on Ringing

Is it possible to only have monitored BLF keys light up when the phone is "in use."  I get a lot of complaints from customers that do not like it when the BLF keys are flashing when the inbound call is "ringing" multiple phones at once.  They think it is to confusing.

I am using an asterisk server and this is the following firmware on my VVX 410 phones.


 Phone Model VVX 410

Part Number 3111-46162-001

UC Software Version

Updater Version

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Polycom Employee & Community Manager

Re: BLF KEys on Ringing

Hello HTCChad,

welcome to the Polycom Community.


To my knowledge no and you would need to request a change.

The community's VoIP FAQ contains this post here:

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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