Automatically Dial Extension on Hook

[orderedchaos]

Hello,

Recently we've been rolling out UCS 5.5.1 for our VVXs and noticed that, even using the same dialplan, the behavior has changed for on-hook dialing. For instance, a VVX 400 was updated from UCS 4.0.6 to 5.5.1. Before, when the phone was on hook, I could put in an extension number and it would automatically dial the extension when the timeout was reached. Now, that doesn't happen, I have to push send or dial off hook to automatically send the call. Is this expected? I  have been playing with the dial plan to no avail. 

dialplan.digitmap="[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxT|**x.T"
dialplan.digitmap.timeOut="3|3|3|3|3|2|3

We use 3-digit extension numbers as such: 2xx

[SteffenBaierUK · Accepted solution]

Hello orderedchaos,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

The above FAQ also contains a troubleshooting section so you can verify what is being matched or not.

In addition UC Software 5.2.0 or later introduced:

dialplan.userDial.timeOut

• This parameter specifies the time in seconds that the phone waits before dialing a number you enter while the phone is on hook. You can apply dialplan.userDial.timeOut only when its value is lower than up.IdleTimeOut.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[orderedchaos]

Thanks Steffen, that was it. It was set to dialplan.userDial.timeOut="0" by default which meant it was disabled, the admin guide does not mentioned that. After changing it to a value above zero it is working. Appreciate it, thanks again!

[NeoBlOoD]

Can this be configure from The Admin Web interface? 

Thanks;

[SteffenBaierUK]

Hello @NeoBlOoD ,

Welcome to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

Oct 20, 2017 Question:Why can I not change every single configuration parameter via the Phone UI or the Web Interface?

Resolution: Only the most common settings can be changed via the Phone UI or the Web Interface. Additional configuration parameters either require a provisioning server as shown => here <= or simply import a configuration file (or unzip FAQ attached example files) and import these via the Web Interface as shown => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier