Hello Impala-Austin,
The community's VoIP => FAQ <= contains this post here:
Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?
Resolution: Please check => here <=
Above outlines several possibility's in order to answer calls in certain ways.
For more details please check the Admin Guide matching your yet unknown software version or liaise with your Polycom reseller.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
