Audio

nmr6130
Occasional Visitor

Audio

I have 2 Soundpoint IP 301's and I can hear the other party, weather another extension for external caller, but I can not speak to that extension.  I tried the hardware test and I can not hear my recordings, But it just does not make sense that I have the same issue with both phones.  

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2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Audio

Hello nmr6130,

welcome to the Polycom Community.

  • Have you tested calling each other from these phones or is it only external calls that have one way audio?
  • Have you excluded the handsets being defective by answering a call via the speaker phone?
  • Have you got any other Polycom phones in your network?
  • Have these phones ever worked?
  • Have you tried dialing the IP address of the other phone to exclude Server / Firewall issues?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
nmr6130
Occasional Visitor

Re: Audio

I have tested each phone using the hardware test on the phone itself to remove the server from the equation and neither handset works. No other polycom phones in my network. and my phones have half-deuplex speakerphones so I can not test that.

Message 3 of 3