Re: Audio Issue in Windows X

RRvja · ‎01-19-2016

I have polycom C1006 that i have installed on my computer --windows 10. I am trying to use device with auberconferencing or even with Skype. My audio and mic settings become in-operable. What is causing this? Is it an incompatibility issue with Windows 10? Is there a fix for this? PLEASE HELP!!

SteffenBaierUK · ‎01-19-2016

Hello RRvja,

welcome to the Polycom Community.

The C100S as shown => here <= in the data sheet only supports officially Windows XP

Windows Vista and Windows 7 support was added as shown on the support page => here <= and can be found already asked in multiple other posts that can be found using the community search => here <=

The C100S does not support Windows 8, Windows 8.1 or Windows 10

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

RRvja · ‎01-20-2016

Thanks for your reply. I certainy wished there was a an update/fix for this issue. What product would you suggest that I purchase from Polycom that supports Windows 10? Use of the item is for a small organization whose meetings consist of 12 persons.

SteffenBaierUK · ‎01-20-2016

Hello RRvja,

The C100S is not really an applicable device for such large meetings.

If you are utilizing Skype I would suggest to look into one of our conference Phones. Some of them are compatible with a computer calling kit cable.

I am unsure if this is "standard" Skype or Skype for Business as this may change.

All our current VVX Deskphones support Skype for Business and in addition our newest conference phone flagship is the RealPresence Trio 8800.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

RRvja · ‎01-20-2016

This sounds like a good option. Would the RealPresence Trio 8800 work with auberconference calling platform? I would very much like to use the unit with my laptop. Is there a computer calling kit cable with the Trio 8800?

SteffenBaierUK · ‎01-20-2016

Hello RRvja,

the Trio is our next level flagship and simply the best conference phone we have ever produced.

It either uses USB or Bluetooth (including NFC) to pair with devices.

Its a SIP Conference Phone which also supports LYNC / Skype for Business.

In addition if purchased with a Visual+ it doubles up as a Video conferencing system,

More details => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's