Admin password reset


Admin password reset

Good Morning,


just a quick question:


They have a VVX500 phoneand they do not have the administrator password for it.

It has been changed.

How can they reset the unit to factory defaults without the password?

They are unable to get into the web interface and unable to get into the phone settings.


Any help will be appreciated.


Thank you


Message 1 of 2
Polycom Employee & Community Manager

Re: Admin password reset

Hello Ruben,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

Please contact our support team .

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2