Adding a Gamma SIP line to a Trio 8800

Struggling User
Occasional Contributor

Adding a Gamma SIP line to a Trio 8800

Hi,

 

I have just purchased a Trio 8800 Collaboration kit and and 2 sip lines from Gamma. However i can't get my head around adding the SIP info into the Polycom. My info doesnt seam to match what im offered and now confused.

i have for each SIP:

IP address - this is my WAN

Channels 2 - i assume this is as i have two lines so doesn't matter or need added?

Signalling UDP port 5060 egress/ingress - i am given an IP address for this but where does it go on 8800?

Media UDP ports 6000 - 40000 egress/ingress - again have an IP address but where does it go?

 

I am told the router is all done correctly and the ports are open.

 

Tried many options and still stuck can anyone help as its all install but no line!

Thanks

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Adding a Gamma SIP line to a Trio 8800

Hello ,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

To answer your actual question

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 4
Struggling User
Occasional Contributor

Re: Adding a Gamma SIP line to a Trio 8800

Hi Steffen,

 

Appolgies this was posted in a rush as i had been trying to get it working for a few hours today and was desperate.

The unit is onsite and at present i cant access remotely as its gone to sleep. However i did update the software and had to change the unit base line i believe its call from Generic to Lynx. The buttons werent blue however as i thought that was the latest update?

This is the first time i have set up a phone like this and all the other features work perfectly and were incredibly easy. Once i can get someone to wake the unit up i can confirm the info but i did run the update option. Its two sip trunks as one is a standyby and i have a geographic number.

 

Thanks

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Adding a Gamma SIP line to a Trio 8800

Hello @Struggling User,

according to my contact at Gamma you most likely purchased a IP-authenticated SIP trunk which will not working without a SIP PABX to terminate.

 

The Polycom Trio cannot use this kind of connection.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 4 of 4