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Can anyone tell me how to get an audible tone whenever the BLF field on the sidecar lights up? I tried setting a ring tone for 'Attendant Calls', but there is still nothing audible when a BLF contact extension rings.

 

Any help would be most appreciated.

 

Thanks,

K. Flynn

1 REPLY 1
HP Recommended

Hello Kevin,

 

it is always usefull to include the current software Version so issue like this can be checked against release notes or our internal database.

 

  • Does this only happen on the calls that appear on the extension module and not the main Phone?

  • Is this Phone running UCS 4.0.x ?

If both answers to above are yes please raise a ticket with your Polycom reseller to bring this to the attention of Polycom support.

 

You will need to provide the following:

 

  • Wireshark Trace of the Phone booting up until issue is reproduced (if reproducible)
  • Phone Configuration files
  • <mac>-app.log and <mac>-boot.log as a complete set (via Syslog or FTP server with append allowed)

Looking into our internal database it could be similar to VOIP-83340 so please use this as a reference when raising this ticket.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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