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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

 VVX 410 phones, Version 5.4.0.5841 , Caller ID is filling the page, I have imported this command

"<web up.osdIncomingCall.Enabled="0" />"

but it made no change. Does the phone need a reboot after this upload or do I need to do something else?  Should these characters be in the text < > ?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello RFree,

The community's VoIP FAQ contains this post here:

Sep 17, 2014 Question:What Software Version will Polycom ship phones with?

Resolution: Please check => here <=

 

The latest at present is 5.5.0 or 5.4.5


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello RFree,

welcome to the Polycom Community.

 

  • Did you check your phone backup if the parameter was imported ?
  • Did you reboot the Phone?
  • Do you need to use such old Software?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I just checked the backup, the command is in there.

I did not reboot phone but will now.

I did not know this was such an old software version as the phones were purchased 5 months ago, how often to updates come out, roughly?

HP Recommended

Hello RFree,

The community's VoIP FAQ contains this post here:

Sep 17, 2014 Question:What Software Version will Polycom ship phones with?

Resolution: Please check => here <=

 

The latest at present is 5.5.0 or 5.4.5


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.