Solved: Re: 4-way conference on VVX450

mgaudette · ‎03-20-2019

Hi,

I have a VVX450, firmware 5.9.1 (latest as of this post). I am looking to do a 4-way conference.

- I have feature.nWayConference.enabled="1"

- When I join the first two participants, I do have a "manage" button to mute participants (if I understand correctly, it means nWay is indeed enabled.

I just don't know how to add a third one. I do not get the "conf" option anymore at that point. What's the exact key sequence to add a fourth participant?

SteffenBaierUK · ‎03-22-2019

Hello @mgaudette ,

welcome back to the Polycom Community.

The maximum on a VVX phone is 3

Source: Admin Guide

I updated the FAQ post:

Oct 25, 2011 Question: What is the maximum amount of participants in a conference call?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

View solution in original post

mschulze · ‎03-21-2019

Hi @mgaudette,

once the first party picked up the call you should be able to presse the "More"-key and select the "Confrnc"-key. Use the the dial pad to enter the number of the third participant and press "send"-key. When partipant picks up the phone, again hit the "More"-key and again the "confrnc"-key. This should connect both calls to the wanted confernece call.

mgaudette · ‎03-21-2019

This is all good for a 3-way conference, but I'm looking for a 4-way conference. This is explicitely set in the provisioning files as an enabled feature.

The exact sequence (including what is missing) is:

- Call someone

- Press more than conf

- call the second party

- Once second party answers, press more and conf

- ???

We have have a three-way conference. How do I add an additionnal participant?

SteffenBaierUK · ‎03-22-2019

Hello @mgaudette ,

welcome back to the Polycom Community.

The maximum on a VVX phone is 3

Source: Admin Guide

I updated the FAQ post:

Oct 25, 2011 Question: What is the maximum amount of participants in a conference call?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

mgaudette · ‎03-25-2019

Thank you - dissapointing that Polycom removed such a feature from newer phones, but at least I'll stop finding a way to do something undoable.

Mike

notonlyeveryone · ‎03-26-2019

N-way might be supported by your PBX (so N-way call is hosted on your PBX, not the phone), if it does - you'd need to enabled "network conferencing" by entering proper URL in the phone's config.

But yes, I agree that's a commonly asked question and I wish VVX phones were like 550s/650s in this way.