• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hell,

I have a lot of Polycom 335's, they are all running on UC 4.1 and BootROM 5.1.

 

I have noticed that some of them seem to have speed dials set on the line 2 keys, however they have not been programmed to do this, each phone is using the same configuration. The speed dials aren't the same either each phone seems to have a different one.

 

The Line 2 key isn't configured to do anything, is there some sort of default configuration for the line keys that makes them start functioning as speed dials.

 

Regards,

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello The Commodore,


welcome back to the Polycom Community.

Any Speed Dial that is programmed with a Favorite Index will be assigned to a free key.

 

If you only have line one programmed it will assign the speed dial to Line Key 2.

 

Removing the Index from the Speed Dial(s) will remove the assigned Speed dial.

 

In addition are you using this on SIP or LYNC ? If SIP UC Software 4.1.0 and 4.1.1 is LYNC only. 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello The Commodore,


welcome back to the Polycom Community.

Any Speed Dial that is programmed with a Favorite Index will be assigned to a free key.

 

If you only have line one programmed it will assign the speed dial to Line Key 2.

 

Removing the Index from the Speed Dial(s) will remove the assigned Speed dial.

 

In addition are you using this on SIP or LYNC ? If SIP UC Software 4.1.0 and 4.1.1 is LYNC only. 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.