• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎04-21-2022 05:19 AM

HP Recommended

I installed about 20 OBi302's using RingCentral, they are connected to Viking Door Intercoms, using DigitMap and OutBoundcallrouting everything functions as expected when the call button on the Viking devices is pressed.

 

But! the last 2 (21 and 22) devices are not working as well, they function, but when the receiver(staff member) of the call hangs up the device redials and they are presented with the call from the Viking again. It is as if there is no disconnect supervision. I compared all settings on the last 2 with the first 20 and everything is the same. 

 

is there some sort of disconnect supervision timer that may need some tweaking? CPC?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.