Help Configuring ITSP Profile on OBI300

Occasional Visitor

Help Configuring ITSP Profile on OBI300

Hello! I am attempting to set up an OBi300 to configure an ITSP profile. However, when logging in as admin, I do not see the "Service Providers" menu item on the left nav bar.


The only things I have done is log in as admin, change the admin PW, and then update firmware to 3.2.5 Build 8732.


I only see "Status" and "System Management" menu items. See picture:



What am I missing to enable the remaining menus? 


Thank you for your help! 

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Polycom Employee & Community Manager

Re: Help Configuring ITSP Profile on OBI300

Hello @DeckerTech ,


Welcome to the Poly Community.

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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