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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I am using polycom telepresence m100 from last 5-6 months on my Windows 7 and it worked well. Recently I have upgraded to Windows 8 and when I tried polycom, the window crashes.

 

Any idea how can I fix this?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello pulak_28,

welcome to the Polycom Community.

 

Checking the release notes 1.0.4 for the m100 => here <= on page 16 I cannot see Windows 8 as a supported platform.

 

Currently we only officially support the following:

 

Windows XP with Service Pack 2 or later
• Windows XP Professional - 32 bit, 64 bit
• Windows XP Home Edition 32 bits
• Windows XP Tablet PC Edition 32 bits
Windows Vista with Service Pack 1 or later, both 32 bit and 64 bit
• Windows Vista Ultimate
• Windows Vista Enterprise
• Windows Vista Business
• Windows Vista Home Premium
• Windows Vista Home Basic
Windows 7, both 32 bit and 64 bit
• Windows 7 Ultimate
• Windows 7 Enterprise
• Windows 7 Professional
• Windows 7 Home Premium
• Windows 7 Home Basic
Windows operating system languages:
• Chinese
• English
• French
• German
• Japanese
• Russian
• Spanish

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello pulak_28,

welcome to the Polycom Community.

 

Checking the release notes 1.0.4 for the m100 => here <= on page 16 I cannot see Windows 8 as a supported platform.

 

Currently we only officially support the following:

 

Windows XP with Service Pack 2 or later
• Windows XP Professional - 32 bit, 64 bit
• Windows XP Home Edition 32 bits
• Windows XP Tablet PC Edition 32 bits
Windows Vista with Service Pack 1 or later, both 32 bit and 64 bit
• Windows Vista Ultimate
• Windows Vista Enterprise
• Windows Vista Business
• Windows Vista Home Premium
• Windows Vista Home Basic
Windows 7, both 32 bit and 64 bit
• Windows 7 Ultimate
• Windows 7 Enterprise
• Windows 7 Professional
• Windows 7 Home Premium
• Windows 7 Home Basic
Windows operating system languages:
• Chinese
• English
• French
• German
• Japanese
• Russian
• Spanish

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Will it support windows 8 in the future? We plan to upgrade our OS in the company.

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