polycom realpresence group 500

Occasional Visitor

polycom realpresence group 500



One of our admins left the business and didnt leave us with the details to login to our polycom realpresence group 500. 


Is there anyway that we can reset the admin password without defaulting the unit. We have some remote vonfigs setup and i dont want to set all these up again. 


I am trying to get to a login prompt via the browser but am not getting nothing at all. i know that port 5060 is most likely the one that i need to login, but not looking good so far. 


Any help will be most appreacated as this is used on a daily basis. 


Regards and thanks again. 

Message 1 of 6
Polycom Employee & Community Manager

Re: polycom realpresence group 500

Hello NMFMG,

welcome to the Polycom Community.

To my knowledge this is not possible and would not be very secure. How about simply contacting the person who used to look after this?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Polycom Video EP PLM
Polycom Employee & Moderator

Re: polycom realpresence group 500

The Administrator's Guide has details of resetting a system when the passord is forgotten.  Just do a search on the document for "forg" and you will find it.  Be sure to read the whole section because you are resetting the system and details about the system configuration will be reset.

Message 3 of 6
Occasional Visitor

Re: polycom realpresence group 500

Hi, and thanks for the reply. 


Unfortunalty the person that managed it and set it up left on bad terms, so thats not an option. 

Message 4 of 6
Occasional Visitor

Re: polycom realpresence group 500

Hi, I have seen the manual, unfortunalty i am not even getting a login prompt, the port number is not what i thought it was, and still no way of actually getting to the login screen as of yet. 


I think most likely i will have to bite the bullet and do a factory reset, but dont want to really do that all. 

Message 5 of 6
Polycom Employee

Re: polycom realpresence group 500

You can do a Reset System (not a Factory Reset) from the remote control.  Go to System Settings>System Information>Diagnostics>Reset System.

Sr. Product Support Technician
Message 6 of 6