m100 can't dial

Occasional Visitor

m100 can't dial

I downloaded the free trial, but i can't seem to call anyone. I have tried dialing by IP, by phone number alias, by URI and nothing works. Any suggestions?

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Polycom Employee & Community Manager

Re: m100 can't dial

Hello Lucasmodric,


welcome to the Polycom Community.


Usually the m100 would register to a Gatekeeper and I am not to familiar if it can just dial an IP Address without being registered to such.


Another issue could be the PC's Firewall or a Firewall in your Network.


I would recommend your IT Team to run a wireshark trace to see if there is any outward communication from the Application to your Network.


The Ports that need to be opened on a Firewall have been discussed plenty of times and a forum search should highlight these for you.


Best Regards


Steffen Baier


Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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