m100 can't dial

lucasmodric
Occasional Visitor

m100 can't dial

I downloaded the free trial, but i can't seem to call anyone. I have tried dialing by IP, by phone number alias, by URI and nothing works. Any suggestions?

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: m100 can't dial

Hello Lucasmodric,

 

welcome to the Polycom Community.

 

Usually the m100 would register to a Gatekeeper and I am not to familiar if it can just dial an IP Address without being registered to such.

 

Another issue could be the PC's Firewall or a Firewall in your Network.

 

I would recommend your IT Team to run a wireshark trace to see if there is any outward communication from the Application to your Network.

 

The Ports that need to be opened on a Firewall have been discussed plenty of times and a forum search should highlight these for you.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2