Re: how can i switch device mode via 3rd party control syste... - HP Support Community

Anonymous · ‎02-17-2023

hello:

we use poly x50/G7500 in large conference room with 3rd party control system,we want to use zoom mode and sometimes use device mode, we want to swith the 2 mode with contorl system's touch pannel.i found the 7500's command line api guide and tried, the G7500 will restart after i sent the api. it will take several minutes to restart.i want to swith the mode just like TC8, without restart,so i can ues the mode setting in my control system to control all the devices in my meeting room simultaneously。otherwise，i will control other devices use control system touch pannel，and switch device mode use TC8，it is not an ideal way to do a intelligent AV meeting room。

is there a anther way to do it without restarting ? or use rest api will better?

SteffenBaierUK · ‎02-21-2023

Hello @leon zhang ,

Welcome to the Poly Community.

I would suggest looking at the REST API instead of switching Providers

May 19, 2020 Question: Does a Poly G7500 or Studio X50/X30 support REST API?
Resolution: Details on this can be found in the Poly VideoOS REST API Reference Guide >here< (or search the Support Page for the latest) or for instructions check >here<

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎03-09-2023

hello：i read the 2 document about API，but i didn't see any information about X50 and G7500，one of the weblink is about VVX，it is not the same as X50 and G7500。i tried to use postman to send API to X50，it is always feed 403 forbidden ，but i writed the username and password，it there any tips about it？after testing this ，the final target is to Switch device mode by a crestron control system。

SteffenBaierUK · ‎03-09-2023

Hello @leon zhang

the URL posted by myself do not have any information about the Poly Phone REST API and only show examples for the Studio X or G7500 REST API.

The examples are tested and are working

All the information is there

If you still have an issue others can comment or work with our support organisation

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

how can i switch device mode via 3rd party control system without restart

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