firmware update

Mike S
Occasional Visitor

firmware update


  I have updated my HDX units to 3.14.  I have Eagle Eye directors asa well.  When i tried to update the firmware to one of the directors, it failed. telling me the unit was not compatible with the update. Now i have BSD, Blue Screen of Death, no camera video.  i tried the following:


power cycling director

rebooting codec

reseating cameras

disconnecting and reseating all cables

resetting director, (pressing rest while powering, red light during reset, blue light once completed)


I have not tried resending firmware at this point.


Thanks for any input to resolve this issue.

Message 1 of 2
Trusted Contributor

Re: firmware update

Hi Mike & welcome to our community.

Whilst I've never had a need to do this, this document should help.



Message 2 of 2