-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Poly Video Conferencing
- Meeting Room Solutions
- Re: eagle eye director ii - tracking via usb mode
Create an account on the HP Community to personalize your profile and ask a question
10-04-2019 02:41 AM
We have recently purchase an Eagle Eye Director II for a conference room and it has trouble tracking the talker via USB mode. We have also a Trio 8800 which is connected to a docking station via USB as well. https://support.polycom.com/content/dam/polycom-support/products/peripherals/eagle-eye-director-ii/s... (I have setted up the EED II like on page 8).
Is there a fix for this?
Solved! Go to Solution.
Accepted Solutions
11-15-2019 09:17 AM
Hello @Sunil_OE ,
Welcome to the Poly Community.
USB 2.0 limits the cable length to 5 meters (or about 16 feet and 5 inches). You are using a cable outside the specification.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-07-2019 05:19 AM
Hi @Sunil_OE,
give us more info about your enviroment, please. What device is connected with the EED2 (PC, Group, Visual Pro, MTR?)?
What is the software version of the EED2? Newest one, if not do an update first.
10-08-2019 04:49 AM
As mementions the EED2 is connecting docking station (USB). The cable between the EED2 is about 10m long and its USB 2.0. The Room is 20 meters long and both sides of the room is glass. Its also on the latest version (updated it via windows).
11-15-2019 09:17 AM
Hello @Sunil_OE ,
Welcome to the Poly Community.
USB 2.0 limits the cable length to 5 meters (or about 16 feet and 5 inches). You are using a cable outside the specification.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Didn't find what you were looking for? Ask the community