I am using Real Presence 3.3 connected to my router through Ethernet at my home.
I am trying to call a Polycom system that is hardwired, dedicated equipment.
I can connect and have good audio/visual, but two to three minutes into the call, I experience 100% packet loss and the call drops. Since I am able to connect initially, I don't think it's a firewall issue but I don't know why I am consistently disconnected.
When I call the same system through my hardwired, dedicated equipment at my office, I have no problems.
welcome to the Polycom Community.
This is most likely an issue on your Router or your Service provider end.
You could try and run a wireshark trace on your PC and then see if you see any packets being blocked or not reaching at least the router. Someone from your Companies IT department may need to assist you on this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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Thank you for responding.
Does it matter that it seems to consistently drop at 3 minutes and 30 seconds?
Athough my company uses it, my IT department does not provide support for Polycom. Since I'm trying to connect from home, I'm on my own.
Thanks for your help. I'll see if I can research an issue with my router.