• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi experts,

 

I'm experiencing a problem on a GS endpoint with an EE3 camera. After upgrading from 5.0.0 directly to 6.1.7.1, customer tried to wake up the codec with his remote controller and got a blank video input. The PTZ control is normal but a blue blank video takes the place of the selfview window. I tried to upgrade to 6.1.7.2 but the problem is still there. Is there any solutions or workarounds?

Any comments or suggestions will be highly appreciated.

Thank you.

 

Rick

1 REPLY 1
HP Recommended

The upgrade should not have anything to do with it and the only way to be sure is to connect the camera to a different system and test it, does it work there?

 

Is the right camera source selected?

 

Is the camera image seen at the far end, just not locally?

 

Have you tried a factory restore of the system?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.