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X50 unable to see USB for update

WQC
Occasional Visitor

X50 unable to see USB for update

I have followed the directions on using an US to update my X50.  But when I plug in the USB, the system does not respond.

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: X50 unable to see USB for update

Hello @WQC ,

 

Welcome to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow-up post should contain.

This ensures the questions being asked are limited and any new or follow-up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.


Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible


Please ensure you familiarise yourself with the FAQs listed in my signature for your convenience.

 

For example:

 

Jun 03, 2021 Question: Can I provision a Poly G7500 or Studio X via USB, and what format do I need to use?

Resolution: Please check => here <=

 

The same method can be used for a local Web Server like Mini Web


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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