I have followed the directions on using an US to update my X50. But when I plug in the USB, the system does not respond.
Hello @WQC ,
Welcome to the Poly Community.
Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow-up post should contain.
This ensures the questions being asked are limited and any new or follow-up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible
Please ensure you familiarise yourself with the FAQs listed in my signature for your convenience.
For example:
Jun 03, 2021 Question: Can I provision a Poly G7500 or Studio X via USB, and what format do I need to use?
Resolution: Please check => here <=
The same method can be used for a local Web Server like Mini Web
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
If official support is required please check how to phone or open a case here
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