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X50 - Touch TV will stop working with 2 Monitors

cpe
Occasional Contributor

X50 - Touch TV will stop working with 2 Monitors

We have this setup

Samsung flip Pro 85x2 and a Poly X50 with a TC8, Samsung Flips usb (Touch) are both connected to the X50

 

When we share a whiteboard on Teams and just 1 Samsung flip is attached the touch works we can write on the screen.

 

When we connect both screens the touch stops working, also if we connect just 1 usb cable (touch).

 

is this intended?

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: X50 - Touch TV will stop working with 2 Monitors

Hello @cpe ,

 

Welcome to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow-up post should contain.

This ensures the questions having to be asked are limited and any new or follow-up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.


Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible


Please ensure you familiarise yourself with the FAQs listed in my signature for your convenience.

 

From personal knowledge, we only support 1x Touch screen.

 

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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