X50 - End a Content Session Upon HDMI Disconnect

[Anonymous]

Hey All,

We've recently deployed some X50's in a few meeting rooms.

No outgoing call, everything well, user connects HDMI input - Laptop comes up, great! - performs there session, disconnects the cable. Walks away.

Screen remains black with a box.

Anyway to auto-end a Content session when the user disconnects their HDMI cable?

[SteffenBaierUK]

Hello @TorontoYam ,

Welcome to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible

Please ensure you familiarise yourself with the FAQs listed in my signature for your convenience.

I can only refer to your other >post< and use the REST API for this if this is causing issues. 

The next step would be to raise a ticket with support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Anonymous]

As requested by SteffenBaierUK - full details from the first post FAQ below here:

( SteffenBaierUK - I must point out that within the FAQ guide, the 'softrware' link @ http://support.polycom.com/PolycomService/support/us/support/video/index.html is broken, this link does not work.)

• Provide the Software Version of your video conferencing endpoint including the provider mode partner application
  3.10.0-362035
• Provide the exact Model of the Poly device
  StudioX50, HW V2
  
• Provide information if this is a day one issue or if this happened after a Software Upgrade or any other details that can help
  New install, every day, all day
• Provide the Platform / Protocol that is being used for a call (Zoom, Microsoft Teams, Skypefor Business,H.323 or SIP, GoToRoom, Blue jeans Room, Ring Central Rooms, StarLeaf, Dialpad Conference Room, Web Launcher
  SIP
• If possible provide the MAC Address or Serial Number of the device
  00:e0:db:67:ef:32
  
• If possible provide a Log and either attach them or use the => Code Tag <=

[SteffenBaierUK]

Hello @TorontoYam 

this was stuck in the spam and had to be released. What Link in what FAQ does not work?

For your actual issue please open a support ticket.

Best Regards

Steffen Baier

[Anonymous]

( SteffenBaierUK - I must point out that within the FAQ guide, the 'software' link @ http://support.polycom.com/PolycomService/support/us/support/video/index.html is broken, this link does not work.)

Hoping this comes through correctly for you - the link for "Software" leads to an invalid URL, screenshot attached to my reply.

If you can't find it you may also need to open a ticket with support.

[SteffenBaierUK]

Hello @TorontoYam 

I have updated the changed link in the FAQ. We recently updated all our support pages so this is a manual process.

Just as an FYI, all community members, even Poly employees, are volunteers in this community, and all content created is done in our own time.

If you require support around our products our official support organization needs to be contacted. This is outlined in various places around the community.

Best regards

Steffen Baier