X30/X50: HDMI Sharing Resolution in Teams-Mode not 1080p

Occasional Collector

X30/X50: HDMI Sharing Resolution in Teams-Mode not 1080p

Poly X30/X50:
Teams App: 1449/


we have a Problem. The HDMI Sharing resolution during a Teams-Meeting is only 720p. We found out that if you use a Microsoft TAP(beta) account environment we can go to 1080p. But all our normal O365-Accounts (tested also with other tenants) we are limited to 720p. Tests with same system, same cables etc. 

Looks like [.other Vendor.] have the same Problem but [.other Vendor.] is the only Android Bar in our Company can handle 1080p HDMI sharing during a MS Teams Call. 

Can someone do a test and confrm this? I tried to open a ticket already but was closed quickly and I should ask Microsoft and MS said I should talk to Poly again. 

I think (IMHO) this is related to the X-Firmware because [.Other Vendor.] can handle it. 

Many thanks

(This Post is marked as Spam - I contact the Support again via Ticket now)

Polycom Employee & Community Manager

Re: X30/X50: HDMI Sharing Resolution in Teams-Mode not 1080p

Hello @Stein ,

Your post ended up in the Spam Filter so it was moved here. 


To release this one of us volunteers has to check this as this is an automatic process of the community software used to host this board.


There is no need to raise this as abuse as this is a manual job one of the volunteers has to do

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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