X30 Outlook 365 Calendar Service

Occasional Visitor

X30 Outlook 365 Calendar Service

I have been trying to get our X30 system to use the Calendaring Service but it fails to register. We use O365 products and I have bee unable to find a solution for this issue. I am hoping someone can guide me in the right direction.


Here is the current system information:


Studio X30 - Software Version:4.0.0-376092
TC8 - Software Version: 4.0.0-21099


Calendaring Service:

Enable Calendaring Service: Checked
Registration Status: Registration Failed
Email: name@companydomain.com
Domain: [blank]
User Name: name@companydomain.com
Password: [password]
Auto Discover Using: Email Address
Microsoft Exchange Server: outlook.office365.com
Meeting Reminder Time In Minutes: 5
Play Reminder Tone When Not In A Call: Checked
Show Information For Meetings Set To Private: Unchecked

Message 1 of 3
Polycom Employee & Community Manager

Re: X30 Outlook 365 Calendar Service

Hello @KPhillips ,


Welcome to the Poly Community.


Office 365 requires OAuth to my personal knowledge and as the Studio X or G7500 does not support this it will not work.


The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3
Adam in DC
Trusted Contributor

Re: X30 Outlook 365 Calendar Service

I recommend giving the Poly One Touch Dial platform a try - if you haven't already:




Use your 365 Tenant Global Admin to connect and login.  

Message 3 of 3