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X30 - Change Layout - FW 3.10

Trueman1991
Advisor

X30 - Change Layout - FW 3.10

Hi

 

We have a couple of Poly X30's on firmware version 3.10.
We would like to change the layout so that we can see more than 4 incoming video streams, however this no longer seems to be possible.

I have found this:
https://www.poly.com/content/dam/www/products/support/video/studio-x/user/poly-x-series-teams-mode-q...

 

However they layout version doesnt appear on firmware version 3.10.
Has this moved or has it been removed?

 

Thanks,

Rob

Message 1 of 3
2 REPLIES 2
Trueman1991
Advisor

Re: X30 - Change Layout - FW 3.10

Sorry forgot to mention this is in Teams mode

Message 2 of 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: X30 - Change Layout - FW 3.10

Hello @Trueman1991 ,

 

Welcome back to the Poly Community.

 

You should also include the Microsoft Teams APK version as this may differ from the version we provide via the Firmware.

 

Most likely you need to ask this in a Microsoft Forum or open a ticket with Microsoft support as they control the application.

 

Once you get an answer on this please come back to the community and explain the root cause.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Message 3 of 3