What is error with RMX1500, HDX7000, HDX7000

livefuz
Occasional Advisor

What is error with RMX1500, HDX7000, HDX7000

Hi all

Our customer using about 6 points: 5 points at Japan (HDX7000), 1 point at Viet Nam (HDX7000)

All call used via VPN (can not call out)

At points branch us leadline 2Mb, point centre is 10Mb

When call direct: point-to-point, so not problem

Viet Nam is point centre (trial 5 minutes), so not problem

But Japan is point centre (point have RMX1500), have problem loss image, broken image

All points at Japan not problem, only Viet Nam is error: All points Japan see all point is OK, but Viet Nam see broken image, following image:

 

 

Thanks


Message 1 of 3
2 REPLIES 2
sharps
Frequent Advisor

Re: What is error with RMX1500, HDX7000, HDX7000

I'd suggest your problem is packet loss looking at the figures. Resolve the packet loss issue

Message 2 of 3
livefuz
Occasional Advisor

Re: What is error with RMX1500, HDX7000, HDX7000

But if Viet Nam is point centre (trial 5 minutes), so not problem

Packet loss from 3-6%, but not problem

Message 3 of 3